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What is your refund policy?

Small Group/Non-Private Event Refund Policy:
We always want you to have the best experience possible. If you are not satisfied with your scavenger hunt after it has been completed, will will work to make it right! We do not provide refunds for weather or other instances where you are not able to do the scavenger hunt because our tickets are valid for up to two years when you purchase through our website. You can also use your ticket in any of our cities! Season passes and multi-day passes cannot be refunded after the first scavenger hunt. We are not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control.For large group events, please see your invoice.

 

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Popular Questions

Is the pricing per person or per smartphone? When does my ticket expire? How long is it good for? Are tickets and gift cards locations specific? Can I split and combine tickets or gift cards? How do I add more people to an already purchased group? What is your refund policy? What do roles do? How are different role sets different? What is the objective of the hunt? How long does the hunt take? What role will each player in our team have? Can I do a scavenger hunt solo? Will my scavenger hunt be outside? What are the hours? Are you open on holidays? What type of phone can I use? See All Questions

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Why Do A Scavenger Hunt With Us?

Every scavenger hunt, whether in your home or outside, is designed to bring teams together. Outdoor hunts are a fun way to explore with your friends and family and help groups see the city in an exciting new way. Our In-Home hunts are designed to help kill boredom and help you learn more about each other. Be prepared to learn something new and have a great time. Our software helps us customize your scavenger hunt to your tastes as you solve clues. At the end of your hunt, you'll be ready to do it in another city!

How Outdoor Scavenger Hunts Work

Your scavenger hunt will lead your group across town to the best-known landmarks as well as hidden gems. Along the way, you and your teammates will complete fun photo challenges, test your knowledge of local trivia, and solve riddles that will bring your entire group together. ScavengerHunt.com by Let's Roam is a great way to explore a new city or learn more about an old favorite. Learn how it works.

Are Your Outdoor Scavenger Hunts Covid Safe?

Yes, our scavenger hunts are socially distant and outdoors. Questions are hidden on plaques, statues, and more outside. You won’t enter buildings and will only interact with your family/friend bubble. These wacky walking adventures are the perfect way to explore in a safe manner. Your group can pause at any time and take a break. Challenges are often off the beaten path and away from heavily trafficked tourist attractions.

How Do In-Home Scavenger Hunts Work?

Our one-of-a-kind in-home scavenger hunts help you, your friends, family or date explore, discover, and connect. All you’ll need is your phone, your team, and your home. The interactive Let’s Roam app will present you with a series of challenges and questions ranging in difficulty and point value.

Why It's The Perfect Gift

Our scavenger hunt tickets are flexible and can be used in any of our locations for up to two years. When you purchase as a gift you will receive an instant printable card for the recipient.

How Long is a Scavenger Hunt?

Our scavenger hunts take about 2 hours. You can pause your scavenger hunt if you'd like to explore a stop on the hunt or get drinks/food along the way.

When Can I Do The Hunt?

Whenever you're ready to explore! If you're doing an outdoor hunt, daylight may help you find some clues, you can go any day, any time (even holidays). You will never be asked to go inside buildings on your hunt, so you don't have to worry about business hours. No reservation is required for groups of less than 20.

Does everyone need an interactive role?

During your hunt each person will be texted photo challenges, trivia, and other activities for everyone to do together. We recommend purchasing a role for everyone in your group and kids over 6. If a person doesn't have their own device, you can have up to 4 roles on a single device. Our app will let you know when to pass the device to them when it's their turn.

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