Let’s Roam Terms of Service

Version: September 24, 2026, revision 2

1. Our services and your agreement

Let’s Roam LLC ("Let’s Roam," "we," "us," or "our") provides websites, apps, scavenger hunts, team activities, and other experiences. These terms describe your agreement with us when you expressly accept them. We identify additional product terms before you agree to a purchase. Merely visiting a website, receiving a gift, or being named on someone else’s booking does not by itself establish your agreement to arbitration or other contractual restrictions.

You must have legal capacity to make a purchase or have an authorized adult make it. Top Sights Pass purchasers must be at least 18. Our accounts are not intended for children under 13. Eligible teenagers may use an account only with the permission and supervision required by applicable law. An adult may purchase and manage appropriate child admissions; that does not authorize a child account or independently waive a child’s rights. The adult must have authority to provide a child’s booking information.

If you accept an agreement for a business or another person, you must actually have authority to do so. A purchaser’s authority to make a booking or provide traveler details does not itself establish authority to accept arbitration, releases, or marketing consent for every traveler. Separately negotiated corporate or event agreements control over conflicting provisions here for the services they cover. These consumer terms do not create an employment or contributor relationship.

2. Top Sights Pass and other purchase terms

Our Top Sights Pass Terms, Refund and Service Resolution Policy, and Attraction Change Policy govern our multi-attraction passes. They control over conflicting general terms, including limitations, suspension, refunds, and dispute provisions. The pass-specific dispute section exclusively governs disputes arising from a pass purchase or its booking, delivery, or use, including an included Let’s Roam experience. Our general dispute section does not provide an alternative way to impose arbitration on those disputes.

Top Sights Pass purchases have no voluntary cancellation window and are nonrefundable from purchase for changes of mind, changed plans, or voluntarily unused benefits, including wholly unused passes. All included admissions and experiences must be used within 200 days of purchase. No cancellation fee is charged. These rules do not remove remedies for invalid tickets, our errors, supplier cancellations, material changes, duplicate charges, failure to provide purchased benefits, or rights required by law. The pass terms and refund policy contain the full timing, evidence, and service-resolution rules.

For other products, the offer and purchase terms presented before payment establish the included benefits, price, reservations, cancellation rules, and validity. These general terms do not create a new refund period or replace a product’s agreed refund rights. Special promotions and account credits follow the conditions disclosed when they are offered, subject to mandatory law. A subscription or recurring charge requires the applicable disclosures and authorization; accepting these general terms alone does not authorize one.

Mandatory consumer rights take priority. The specific offer accepted before payment establishes the purchased benefits, along with any expressly agreed, more favorable promise. An order confirmation records that agreement and cannot introduce an undisclosed restriction. Next, applicable product terms control, followed by these general terms. Supplier conditions govern disclosed venue and admission requirements; they do not remove our own delivery or refund obligations. Our Privacy Policy explains information handling and is not a waiver of purchase rights.

3. Consumer rights

Nothing here excludes a right or liability that applicable law does not allow us to exclude, including mandatory cancellation, refund, warranty, privacy, payment-dispute, or public injunctive-relief rights. A general disclaimer cannot override a specific purchased benefit. You may contact a regulator, make lawful complaints, and exercise payment-card rights. Contacting us first is not required where applicable billing-error rules do not require it.

You may publish honest reviews, including negative reviews, without penalty, retaliation, or a required transfer of ownership. No content license, acceptable-use rule, confidentiality provision, or dispute term restricts that right. We do not condition a refund or support on removing an honest review.

4. Accounts, devices, and permitted use

Give us accurate account and booking information, keep your contact details current, protect your login credentials and admission codes, and promptly report suspected compromise. You are responsible for your own actions and those you authorize. The occurrence of activity in your account alone does not prove that you authorized it or make you responsible for our security failures. Our investigation and your statutory payment rights remain available.

We give you a limited, nonexclusive license to use our websites, apps, and content for the services you are entitled to receive, including an authorized team or corporate event. You may retain receipts, policies, booking communications, and tickets and provide them to their authorized travelers for legitimate use. This permission does not permit duplicate admission, pass sharing, or resale contrary to the applicable purchase terms. Ending an app session does not require you to destroy your purchase records or valid tickets.

Do not infringe intellectual property, distribute malware, interfere with security or availability, impersonate others, use stolen payment methods, misrepresent eligibility, or redeem a benefit more often than allowed. Do not commercially scrape or republish our protected content, sell access to our systems, or reverse engineer our software without permission, except to the extent applicable law or an applicable open-source license permits it. Do not publicly distribute proprietary hunt answers or access codes; this does not prohibit honest reviews or legally protected disclosures.

App features may require a compatible device, connectivity, and updates. Your mobile provider’s charges and terms apply. Product pages must identify material device or app requirements before purchase. A device requirement does not excuse our failure to provide what we promised.

5. Activity safety and independent venues

Outdoor and location-based activities involve ordinary risks from traffic, terrain, weather, physical exertion, and changing conditions. Choose activities suitable for your group, supervise children, follow local rules, and use reasonable care. Do not trespass, enter restricted areas, or use the app while driving. A map point or suggested route is not permission to enter property or a guarantee that access is currently safe. Skip an unsafe task and contact support if that prevents you from receiving a purchased benefit. For an emergency, contact local emergency services.

Independent attraction operators are responsible for their venues, personnel, and the experiences they operate. We remain responsible for our own representations and the services, bookings, delivery, and remedies we undertake. An attraction listing or link does not by itself establish official or exclusive partnership status. Advertising and unrelated third-party links do not become included benefits merely because they appear on our site.

Weather, closures, outages, government action, and other events outside reasonable control may interrupt activities. We will take reasonable steps to address affected services and communicate material interruptions. Such events do not eliminate a refund or other remedy owed under the applicable purchase terms or law. For Top Sights Pass, the pass-specific change and service-resolution policies apply.

6. Your content and privacy

You retain ownership of your photos, videos, reviews, and other content. When you submit content for an activity or choose to publish it through our services, you grant us a nonexclusive, worldwide, royalty-free license to store, reproduce, format, and display it as necessary to provide that activity or the publication you requested. Service providers may process it for those purposes on our behalf. You must have the rights and permissions necessary for that use, including appropriate permission for other people depicted.

This license does not make private content public or authorize unrelated advertising. It does not cover publishing booking details, tickets, identity documents, payment information, private support messages, or recorded calls. Those records are handled under the Privacy Policy and applicable permissions. Using a person’s content, name, voice, or likeness in marketing requires the applicable separate permission; accepting these terms alone does not grant a perpetual promotional license.

The license lasts as needed for the requested service or publication and lawful retention described in the Privacy Policy. Deletion requests and privacy rights remain available. We may retain records where required or permitted for security, legal compliance, or disputes; that does not authorize public reuse. Content intentionally shared with other participants or the public may have been independently saved by them.

We may moderate content that violates the law or others’ rights, exposes private information, threatens or harasses others, or is spam or clearly false. We do not remove reviews merely because they are negative or because we disagree with an opinion, and we do not misrepresent a selectively displayed set of reviews as all customer feedback. You can report content or appeal a moderation decision through [email protected].

7. Service communications and optional marketing

We use contact details you provide for account security, receipts, booking updates, support, and other service communications consistent with applicable law and your preferences. Electronic delivery must satisfy any consent and accessibility requirements that apply to a legally required notice. Entering a phone number or accepting these terms alone does not provide consent to automated marketing calls or texts from us or other companies.

Our optional SMS marketing program may send recurring promotional messages after the required separate opt-in. That opt-in identifies the sender and number, explains any automated technology, and states that consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

Reply STOP to unsubscribe from texts or HELP for help. You may also contact [email protected] or revoke consent by another reasonable method recognized by law. We will honor revocation within the applicable legal deadline; a permitted confirmation message may follow. An email unsubscribe link stops the applicable promotional email program. Withdrawing marketing consent does not cancel a purchase or remove support or refund rights. Where lawful service communications remain necessary, we will use an available permitted channel.

8. Restrictions and ending an account

We may reasonably restrict affected access to investigate suspected fraud, account compromise, unlawful activity, or a material breach, or to address an urgent security or safety issue. Suspicion alone is not proof of wrongdoing. Where feasible and lawful, we will explain the reason, request proportionate verification, and provide a way to seek review through support. Confirmed material abuse may justify termination of affected access.

Restrictions must be proportionate. Honest reviews, lawful complaints, and good-faith payment disputes are not misuse. If our restriction wrongly prevents legitimate use, we will restore access and resolve affected purchased benefits under their applicable terms and law. Discontinuing a service or account does not erase an existing delivery or refund obligation.

You may request account closure through support. Closing an account is distinct from canceling a booking or purchase and does not change either party’s accrued obligations. We will explain how closure affects remaining bookings and provide a reasonable means of retaining necessary purchase records. Privacy deletion requests follow the Privacy Policy and applicable law.

9. Responsibility and limits

We do not promise uninterrupted access, a particular personal result from an activity, or that unrelated third-party content is error-free. Subject to purchased benefits, express promises, and mandatory law, we disclaim implied warranties only to the extent law permits. These qualifications do not disclaim our duty to provide paid services as agreed or our responsibility for our own acts.

For matters governed by this general section, and only to the extent permitted by law, neither party is liable to the other for indirect or consequential loss. Our aggregate liability is limited to the greater of US$100 or the amount you paid us for the affected services in the 12 months preceding the event giving rise to the claim. The pass-specific liability section governs Top Sights Pass purchases.

Neither limitation applies to refunds or other express service-resolution obligations; fraud or fraudulent misrepresentation; gross negligence or willful misconduct; death or personal injury caused by negligence; or any liability or consumer remedy that cannot lawfully be limited. Mandatory protections in your jurisdiction remain available. These terms do not require you to release claims arising from our own wrongdoing.

To the extent permitted by law, you are responsible for reasonable losses resulting from a third-party claim caused by your unlawful conduct, fraud, or knowing infringement of another person’s rights. Any indemnity is limited to the portion caused by that conduct; it does not cover our negligence, misconduct, breach, or statutory obligations, or impose liability merely because you used the service. We will promptly notify you of a covered claim, allow reasonable participation in its defense, and not agree to a settlement imposing obligations on you without your consent. No indemnity penalizes a protected review or good-faith complaint.

10. General consumer disputes

This section applies only where you affirmatively agreed to it. Top Sights Pass disputes use the separate pass dispute provision. It does not replace a separately negotiated corporate dispute agreement or an agreement that governs an earlier purchase. Applicable law governs without displacing mandatory protections available to you. The Federal Arbitration Act governs an enforceable arbitration agreement involving interstate commerce.

We encourage you to contact [email protected] or [email protected] to resolve a problem. Informal resolution or mediation is voluntary, does not postpone a legal deadline, and is not a prerequisite to payment-card billing-error rights, a regulatory complaint, or filing a claim.

Except for a valid opt-out and the exceptions below, you and Let’s Roam agree to individual binding arbitration of disputes arising from the services covered by your agreement, instead of a court trial before a judge or jury. The American Arbitration Association (AAA) will administer arbitration under its Consumer Arbitration Rules, including applicable fee schedules and due-process protections. Claims are resolved individually, not as a class arbitration. The arbitrator may award the relief available to an individual in court. The rules govern fees, hearing format, and a reasonably accessible hearing location; we do not require travel to a fixed distant venue.

We pay the fees and arbitrator compensation assigned to a business under those rules. You pay no more than the consumer amount the rules allow, subject to a lower amount or waiver required by law or granted by AAA. A consumer counterclaim does not require an additional filing fee under the consumer schedule. Neither side automatically owes the other’s attorney fees for losing; an award must have a lawful basis, and arbitration costs cannot be shifted contrary to consumer rules or mandatory law.

Either party may bring an eligible individual claim in small-claims court or use the small-claims option provided by the consumer rules. You may contact government agencies and seek relief that cannot lawfully be restricted, including nonwaivable public injunctive relief. A court decides whether an arbitration agreement was formed and whether the individual-arbitration restriction is enforceable. This section does not shorten any statutory claim deadline.

You may opt out by emailing [email protected] within 30 days after you first affirmatively accept this arbitration provision. State your name, the email used for the transaction or account, and that you opt out of arbitration; include an order number if available. An order number is not required. Opting out does not affect purchased benefits or other rights, and we will not treat later use or purchases as withdrawal of a valid opt-out without your express agreement.

If AAA declines or ceases administration under its consumer rules, including because of our failure to pay or comply, either party may bring the dispute in a court with jurisdiction. The same applies if arbitration does not apply, you validly opt out, or the agreement cannot be enforced. If individual arbitration is unenforceable for a claim, that claim proceeds in court. This section does not impose a separate class-action or jury-trial waiver in court. The remaining lawful provisions continue to apply.

11. App-store terms

For an Apple app, the nontransferable license permits use on Apple devices you own or control under Apple’s usage rules, including permitted Family Sharing or volume purchasing. Let’s Roam, not Apple, contracts with you and is responsible for the app, content, maintenance, support, warranties, product and regulatory claims, and investigation, defense, settlement, and discharge of intellectual-property claims. If the app breaches an applicable warranty, you may notify Apple for a refund of its purchase price; Apple has no further warranty obligation to the extent law permits. Remaining warranty-related claims and costs are our responsibility. Apple owes no maintenance or support. Apple and its subsidiaries may enforce these app terms as third-party beneficiaries. Follow applicable third-party agreements, including your wireless agreement. You must not be in a U.S.-embargoed or U.S.-designated terrorist-supporting country or on a U.S. restricted-party list. Contact Let’s Roam LLC at the address, telephone, or email below. See Apple’s minimum license terms. App license sharing does not authorize sharing an individual admission.

Other app stores’ applicable distribution and purchase terms also apply. Those terms do not transfer our service responsibilities to the store. An app-store refund of an app purchase is distinct from resolution of a separately purchased attraction pass.

12. Copyright notices and counter-notices

Report claimed infringement using our copyright notice form or our copyright contact below. A notice should identify the copyrighted work and allegedly infringing material with enough detail to locate it, give your contact information and signature, and include your good-faith belief that the use is unauthorized. State that the information is accurate and, under penalty of perjury, that you are authorized to act for the rights owner.

If material was removed by mistake, a counter-notice must identify it and its former location; provide your name, address, phone number, and signature; state under penalty of perjury your good-faith belief that removal resulted from mistake or misidentification; consent to the federal district court where you reside, or, if outside the United States, a district where we may be found; and agree to accept service from the original notifier or their agent.

We forward a valid counter-notice to the notifier. Under the applicable DMCA process, restoration occurs 10–14 business days after receipt unless we receive notice of a filed action seeking to restrain the alleged infringement. We may disclose notices to affected parties. We terminate repeat infringers in appropriate circumstances. See the Copyright Office’s explanation.

13. Versions, changes, and general provisions

The version you accepted governs that purchase and related claims. This revision does not automatically replace a prior agreement, change a purchased benefit, or impose arbitration on an existing customer. We may offer revised terms for future agreements and will identify their version. We provide notice of material changes affecting existing services and obtain agreement where required. Posting new terms, continued browsing, or opening the app alone does not impose new purchase restrictions or constitute a new arbitration agreement. Changes already authorized by a purchased product’s terms remain subject to its promised remedies.

These terms and the specific applicable agreements described above form the agreement for their subject matter. They do not erase an express offer or agreed promise. We may assign our agreement as part of a lawful business transfer without reducing purchased benefits or mandatory rights. Product-specific transfer rules govern customer bookings and admissions. Failure to enforce a provision once does not waive it. If a provision is unlawful or unenforceable, the rest remains effective to the extent permitted, subject to the dispute section’s specific rules. Accrued payment, refund, record-retention, and dispute obligations survive as applicable; survival does not revive an expired content permission.

14. Contact

Let’s Roam LLC
4023 Kennett Pike #50241
Wilmington, DE 19807, United States

Customer and app support: [email protected] or 1-833-202-7626.
Legal notices: [email protected].
Copyright notices: Attn: Copyright Agent at the address above, or [email protected].